Good news! My Warbringer Titan, after much tribulation, has arrived!
The Titan is number 168. It will be part of my homebrew Legio Hashmallim, and its name will be רומח של רעם - Romach Shel Raam [pronounced ro'Makh shel ra'Am] (Spear of Thunder). I have submitted it to the Titan Owners Club, and I hope that it will soon be accepted.
By the way, a BIG thank you to Morgan and David with the Games Workshop Customer Service team in the U.S. There is no way I would have this without their diligence. They stayed on top of FedEx and made sure that I got my Titan. Absolutely top marks.
Here is a picture of all the boxes this came in:
For the record, the two red Titan boxes are the body and the white boxes (four of them) contain the head, two selections of arm weapons (in this case the Melta Cannon and Gatling Blaster), and the Quake Cannon (which comes in a box as big as the box for the Ta'Unar's whole body!).
A note on my weapon choices: I selected the Melta Cannon and Gatling Blaster because I felt that their muzzle profiles looked the most substantial on the Warbringer's frame. The best option for 8th edition Warhammer 40,000 is indisputably the Volcano Cannon, but I felt that its muzzle exacerbated the Warbringer's "T-Rex arm" silhouette. See the right arm (so, your left) in the picture below:
I may choose to grab some Volcanoes down the road, but I felt that I wanted the best display weapons for this "miniature," and that my opportunities to game with it will be so rare that having the best guns rules-wise was not very valuable if I liked the look of other choices better.
That about wraps about the opening of my Warbringer saga. Next up - Washing! Wherein I copiously wash a tremendous amount of resin pieces.
Note: The picture of the completed Legio Fureans Warbringer above is from Warhammer Community and is used without permission. No challenge to Games Workshop's intellectual property is intended.
Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts
17 December 2018
11 December 2018
Warbringer Nemesis - FedEx is my Nemesis
I still have to finish describing how I painted my Legio Fureans Titans. However, tonight my mind is occupied by other things.
I ordered a Warbringer Nemesis Titan on pre-order day, the first full 28mm Titan that I will build and paint. I am very excited about it, and I cannot wait to put it up on the Titan Owners Club.
I received the shipping information for it last week, and I was hoping that it would arrive early this week. Everything seemed to be on track for that to happen, until yesterday.
At 4:38p.m. FedEx marked the package as delivered and signed for. However, when I got home, there was no package to be found (no, it was not likely pilfered at the doorstep because of how my place of residence is set up - there would have been a person to take it, and really no way for it to be delivered otherwise).
I called FedEx, who told me to call the "shipper" (in this case Forgeworld) and so I glumly waited for the morning so that I could place an international call to Nottingham. The Forgeworld home office was helpful, but actually not the right place to call. So they gave me the number for Games Workshop in the United States (which I could have found on my own, but I expected a Forgeworld purchase to be a Forgeworld issue... live and learn).
At this point, FedEx had duplicated my tracking number and now had two separate pages for the same number, one directed to the clearly false "delivered" status, and the other an all new page indicating that the package was "on the vehicle for delivery" with a scheduled delivery date today.
In the afternoon I called Games Workshop customer service, and they tried to help me work out what exactly FedEx was doing, which still is not really cleared up, because now FedEx does not even have a delivery date on the second page, it just says "pending." At this point I do not know if this thing is really on the truck, if the truck is really going out, or if FedEx even has or knows where the package is anymore.
There are certainly bigger problems in the world. I recognize that. But for any hobbyist this is a real pain. It would just be nice to know that this fairly expensive model is actually going to get to me. I do not have any advice for making sure this does happen to you. My guess is that it is so bad because FedEx is so busy with the holidays. But who really knows?
I ordered a Warbringer Nemesis Titan on pre-order day, the first full 28mm Titan that I will build and paint. I am very excited about it, and I cannot wait to put it up on the Titan Owners Club.
I received the shipping information for it last week, and I was hoping that it would arrive early this week. Everything seemed to be on track for that to happen, until yesterday.
At 4:38p.m. FedEx marked the package as delivered and signed for. However, when I got home, there was no package to be found (no, it was not likely pilfered at the doorstep because of how my place of residence is set up - there would have been a person to take it, and really no way for it to be delivered otherwise).
I called FedEx, who told me to call the "shipper" (in this case Forgeworld) and so I glumly waited for the morning so that I could place an international call to Nottingham. The Forgeworld home office was helpful, but actually not the right place to call. So they gave me the number for Games Workshop in the United States (which I could have found on my own, but I expected a Forgeworld purchase to be a Forgeworld issue... live and learn).
At this point, FedEx had duplicated my tracking number and now had two separate pages for the same number, one directed to the clearly false "delivered" status, and the other an all new page indicating that the package was "on the vehicle for delivery" with a scheduled delivery date today.
In the afternoon I called Games Workshop customer service, and they tried to help me work out what exactly FedEx was doing, which still is not really cleared up, because now FedEx does not even have a delivery date on the second page, it just says "pending." At this point I do not know if this thing is really on the truck, if the truck is really going out, or if FedEx even has or knows where the package is anymore.
There are certainly bigger problems in the world. I recognize that. But for any hobbyist this is a real pain. It would just be nice to know that this fairly expensive model is actually going to get to me. I do not have any advice for making sure this does happen to you. My guess is that it is so bad because FedEx is so busy with the holidays. But who really knows?
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